We want you to love your Glitterwine purchase. If something is not right, we are here to help.
Return Eligibility
We accept returns under the following conditions:
The return request is raised within 7 days of delivery.
The product is unused, unworn, unwashed, and in its original condition with all tags attached.
The product is returned in its original packaging.
Proof of purchase (order confirmation email or invoice) is available.
Non-Returnable Items
The following items are not eligible for return:
Products that have been worn, washed, altered, or damaged by the customer.
Products without original tags and packaging.
Items marked as “Final Sale” or “Non-Returnable” on the product page.
Products returned after the 7-day return window.
How to Initiate a Return
To request a return:
Step 1: Email us at support@glitterwine.co with your order number, the item(s) you wish to return, and the reason for return.
Step 2: Our team will review your request and, if approved, send you a return authorisation with pickup instructions.
Step 3: Pack the item securely in its original packaging and hand it over to the pickup courier arranged by us via Shiprocket.
Return Shipping
For returns due to defective, damaged, or incorrect products: return shipping is free (arranged by us).
For returns due to change of mind or sizing issues: return shipping charges will be deducted from the refund amount.
Refund Process
Return Reason
Refund Amount
Refund Timeline
Defective / Damaged product
Full refund (including shipping)
7–10 business days
Wrong product received
Full refund (including shipping)
7–10 business days
Change of mind
Product amount minus return shipping
7–10 business days
Size exchange
No refund — exchange processed
Subject to availability
Refunds are issued to the original payment method used at checkout (via Razorpay). The actual credit to your bank account or card may take an additional 5–7 business days depending on your bank or card issuer.
Exchanges
We offer one-time size exchanges, subject to stock availability. If the requested size is unavailable, a full refund will be processed instead. To request an exchange, follow the same process as returns above.
Inspection & Rejection
All returned items are inspected upon receipt at our warehouse. If the returned product does not meet the return conditions outlined above, we reserve the right to reject the return and ship the product back to you at your cost.
Cancellations
You may cancel an order within 12 hours of placing it, provided it has not been shipped.
To cancel, email support@glitterwine.co with your order number.
If the order has already been shipped, it cannot be cancelled. You may initiate a return after delivery.
Approved cancellations will receive a full refund within 5–7 business days.
