Glitterwine (“we”, “us”, “our”) operates the website https://glitterwine.co. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
1 Information We Collect
We collect the following types of information:
Personal Information: Name, email address, phone number, shipping and billing address, and payment details (processed securely via Razorpay).
Order Information: Products purchased, order value, transaction IDs, and delivery details.
Device & Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs (collected via cookies and analytics tools).
Communication Data: Messages, emails, or queries you send to us via contact forms, email, or WhatsApp.
2 How We Use Your Information
To process and fulfil your orders, including shipping via our logistics partner (Shiprocket).
To process payments securely through Razorpay.
To communicate order updates, shipping notifications, and delivery confirmations.
To respond to your enquiries and provide customer support.
To improve our website, products, and services based on usage patterns.
To send promotional communications (only with your consent; you may opt out at any time).
To comply with legal obligations and prevent fraudulent transactions.
3 Information Sharing
We do not sell, rent, or trade your personal information. We share data only with:
Razorpay: For secure payment processing. Razorpay’s privacy policy governs their use of your payment data.
Shiprocket: For order fulfilment and delivery. We share your name, address, phone number, and order details to enable shipping.
Analytics Providers: Such as Google Analytics, to understand website traffic (anonymised data only).
Legal Authorities: When required by law, court order, or to protect our rights.
1.4 Cookies
We use cookies to enhance your browsing experience, remember your preferences, and analyse website traffic. You can control cookie settings through your browser. Disabling cookies may limit certain features of the website.
5 Payment & Data Security
We use Razorpay to process all payments on this website. We do not store your card, net banking, or UPI credentials on our servers u2014 this data is collected and processed directly by Razorpay. All payment data is encrypted and handled in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is used only for as long as is necessary to complete your purchase transaction.
Beyond payment processing, we implement industry-standard security measures including SSL encryption and restricted access to personal data. However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.
6 Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are retained for a minimum of 8 years as required under Indian tax law.
7 Your Rights
You have the right to:
Access, correct, or request deletion of your personal data.
Opt out of marketing communications at any time.
Request a copy of the data we hold about you.
To exercise any of these rights, contact us at support@glitterwine.co.
8 Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies independently.
9 Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. Continued use of the website after changes constitutes acceptance of the revised policy.
